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Production schedules, if not met as per timelines may result in heavy losses to a company in terms of its standing and the overall profit. Production scheduling is generally planned by not taking preventive maintenance schedules into consideration. Most of the plants allocate discrete hours/time for preventive maintenance activities. These hours allocated for preventive maintenance will be in addition to the hours which would be lost during breakdown maintenance. These lost hours may be reduced if production scheduling and preventive maintenance activities are integrated. This advocates that we need to devise a methodology which can take care of lost hours.

Adaptive and noncyclic maintenance strategy describes the modification of existing maintenance practices, policies and procedures to meet new dynamic tasks/opportunities. It demands a high degree of flexibility and mental agility from maintenance staff members. The maintenance team has to be on a lookout for an opportunity message received from the central server and has to act promptly. The moment an opportunity arises, a message is forwarded to a central maintenance server (opportunity is captured). The central server then assigns individuals/team, based on their expertise and the maintenance task due on that machine/equipment. This action is completely automated and implemented without delay.

The total man-hours saved by executing adaptive and noncyclic preventive maintenance methodology comes to 705 h during 15 days on 30 machines installed in three different sections. There was a contribution of 71 innovative ideas from the repair teams. Out of these 71 innovative ideas, 16 were found suitable for execution. A quantum jump in the morale and motivation of the maintenance team was noticed from the feedback forms. Mutual understanding and respect for each other among employees has been enhanced. The optimization of resources and infrastructure including tools, gauges, testing equipment, etc. could truly be attained.

The developed adaptive and noncyclic preventive maintenance model assists in capturing lost hours and make the system proactive and lean. The suggested model optimizes the preventive and predictive maintenance activities and results in substantial saving of efforts, manpower, resources and allocated budget.

The adaptive and noncyclic preventive maintenance model discussed in the article is a novel approach for the optimization of resources. The technique assists in capturing lost hours and utilization of these hours for preventive maintenance tasks. The model will also encourage creative and innovative ideas from employees and take the organization toward Continual Maintenance Optimization.

The purpose of this paper is to investigate the way that multinational companies can design effective transfer pricing systems of intangible assets with special consideration of the effect of e‐commerce within the restricted regulations of tax authorities of American and Foreign governments.

The new trends in transfer pricing and the nature of intangible assets are discussed. Different strategies of multinationals' ownership techniques are examined. The selection of the appropriate transfer pricing methods is analyzed.

The paper concludes that the most effective transfer pricing system should include: tax and non‐tax strategies to manage global earnings of the company; objectives behind the system; potential global income tax consequences; selection of the best transfer pricing method; and key issues to help in avoiding tax audits in the future.

This paper fulfills an urgent need for an effective transfer system of the e‐commerce to meet tax regulations of different countries.

At the macro level, the case study enables the students to appreciate the complexity emerging market economies face in achieving economic development and environmental sustainability without comprising each other. The students understand the importance of behavioural change and empowerment of communities in projects dealing with transformational social changes. Theoretically, the students learn about the change mechanisms and organisational practices market-based organisations install to drive their positive social change (PSC) projects. At the micro level, students learn about the process of setting up Mangalajodi Ecotourism Trust (MET) – that not only enthused the local community economically but also instilled it with awareness and motivation towards sustaining its ecosystem. Analytically, at macro level, it assists the students to have a lens of PSC framework to examine corporate social responsibility, social entrepreneurship and BoP strategies of market-based organisations to affect social change. Application/problem solving: The case study explains to the students how the PSC levers of motivation, capability and opportunity structures were applied by NatWest Bank during different phases of project execution. As management grapples with new problems, the students are encouraged to use the levers to recommend an action plan. It allows students to apply SWOT and think of competitive strategies for MET. It allows students to think of strategies that may apply for a better management of Ecotourism at Mangalajodi.

As part of its broader commitment to sustainable development and climate change action, the NatWest Group (formerly Royal Bank of Scotland Group) launched its Supporting Enterprise Programme in India in the year 2007. The project aimed at creating income-generating opportunities for indigenous and economically vulnerable sections of society living in critical natural ecosystems. The project was under the leadership of N. Sunil Kumar, a zealous nature lover, with over two decades of experience in business strategy and public affairs and a specialty in environmental sustainability. He headed Sustainable Banking at NatWest and was head of NatWest Foundation-India. The Mangalajodi project shared the problems many of NatWest’s other projects in India presented. Poor communities that relied solely on natural resources for their sustenance slid deeper into poverty as ecosystems degraded. Lacking alternative sources of livelihood and facing scantier resources, the communities helplessly caused additional damage to weak ecosystems when they drew on the resources even more vigorously. Poaching of migratory birds for supplemental income was a huge problem at Mangalajodi; it was not only rapidly altering the ecosystem to sustain the birds but also deteriorating and weakening its ecology as a whole. Measures to eliminate poaching were failing in the absence of alternate means of livelihoods and a strong incentive to protect the birds. MET was established under the project in 2009. A decade later, it had become a resounding success. A community-owned and run enterprise, MET was providing direct employment to over 100 poorest families at the tiny village and creating income-generating opportunities and entrepreneurial ventures for many others. Poaching was practically negligible at Mangalajodi, and the community was drawing huge admiration for its role in conserving the ecosystem. However, the progress of Mangalajodi Ecotourism was paradoxical, on the one hand; its popularity was rising but, on the other hand, it was becoming overcrowded and looked ill managed. Its rising commercial value was bringing in more land developers, builders and investors, but permanent concrete structures were also coming up quite unscrupulously. There were many challenges – how should growth of ecotourism at Mangalajodi be managed? What mechanisms and practices ensured that the community was empowered enough to participate in decisions of land use, infrastructure, energy and waste management at Mangalajodi? How should MET become more competitive and innovative to grow despite future challenges?

The case study is useful for students of Management at Under Graduate and Post Graduate Levels for understanding the following: the sustainability of fragile ecosystems; the community at the intersection of sustainable development and natural resources conservation and protection of biodiversity; knowing in detail about the planning, implementation and management of ecotourism projects; and decisions regarding community-based ecotourism projects.

Teaching Notes are available for educators only.

CSS 7: Management Science

This study demonstrates the synthesis of a knowledge organization framework from tourist reviews and an ontological model with its implementation in graph database, which is based on this framework. The aim is to influence place-making outcomes at tourist destinations.

The faceted classification approach has been used for generating and validating the framework based on online reviews about urban tourism parks. The framework was used to develop an ontology using Protégé ontology editor that was implemented using GraphDB.

Three fundamental facet categories, namely Component, Aspect and Outcome, each consisting of several sub-facets, were synthesized from the analyses of the reviews. Besides helping in constructing the ontology, the analysis also helped in calculating an importance-score for the reviews that helped in ranked information retrieval.

The analyses of the reviews were done manually and may carry human bias. But it is robust as it is based on a canonical faceted methodology.

It is envisaged that this study will help tourist destination planners in decision-making by easing the utilization of tourist generated reviews by the knowledge management systems they use. Opinions of tourists will be induced in destination planning thereby helping in the production of quality “places.”

The presented faceted framework aims to specifically aid knowledge organization pertaining to online reviews related to tourist destinations. The focus is on organizing knowledge to facilitate tourism development for better place-making outcomes, which is an important area of research though it has little contributions.

The purpose of this paper is to analyze the impact of the cost of microfinance intermediation on borrowers’ loan size. The identified transaction cost and credit risk factors tell about what a lender takes into accounts while screening and allocating loan amounts to the borrowers, where the lender has limited information about the client’s ability to repay.

The analysis is based on the primary data collected from a sample of 498 microfinance institutions (MFI) linked group clients covering two microfinance leading states of India.

Empirical findings suggest that the cost of microfinance intermediation has an impact on borrowers’ loan size. To reduce the cost, the MFIs lend big loans to clients having a high income, assets, land size, lower informal borrowings and having longer loan experiences. In MFI lending, the younger and less educated people are the ones who demand bigger loan amounts. The geographical distance of borrowers’ location from MFI offices, group size and interest rate are the other factors that influence the loan size.

The past empirical works seem to have not focused on how the cost of microfinance intermediation creates loan size variation among the borrowers in joint liability group lending. The endogeneity problem has not been resolved. The present article thus identifies the factors that influence the individual member loan size by using two-stage least squared regression to tackle the issue of endogeneity.

This study presents a review based research framework that aims to influence memory institutions in their projects on digital storytelling from digitized ancient travel records. This study aims to influence research and policymaking related to design and delivery of services based on memory institutions’ collections of historical records.

The demonstrated research framework has been synthesized using inputs from a review of existing studies on the domain accompanied by a short survey created for collecting the opinion of selected experts. Studies demonstrating utilization of semantic web technologies and those that can influence policymaking related to digital storytelling were primarily reviewed.

The core tasks behind digital storytelling vary depending on the project goals. So, a two-part framework had to be proposed that covers the generic fundamental tasks with diverse applicability and digital storytelling related specific tasks separately. Also during the review, it was found that studies demonstrating the use of travel records for digital storytelling were less in number compared to studies using digital storytelling for tourism in general.

The demonstrated research framework can guide memory institutions in exposing their travel-related holdings to a wider audience using innovative semantic web technologies and open up avenues for future empirical research thereby adding to the novelty of the presented research. Also, reviews of articles on digital storytelling or digital humanities in general exist, but, review of digital storytelling initiatives focusing specifically on tourism and travel literature is scarce.

Poverty, business strategy and sustainable development. International development planning and poverty alleviation strategies have moved beyond centralised, top-down approaches and now emphasise decentralised, community-based approaches that incorporate actors from the community, government, non-governmental agencies and business. Collective action by Bottom of the Pyramid residents gives them greater control in self-managing environmental commons and addressing the problems of environmental degradation. Co-creation and engaging in deep dialogue with stakeholders offer significant potential for launching new businesses and generating mutual value. The case study rests on the tenets of corporate social responsibility. It serves as an example of corporate best practices towards ensuring environmental sustainability and community engagement for providing livelihood support and well-being. It illustrates the tool kit for building community-based adaptive capacities against climate change.

The field-based case study was prepared from inputs received from detailed interviews of company functionaries. Company documents were shared by the company and used with their permission. Secondary data was accessed from newspapers, journal articles available online and information from the company website.

The case study is about the coming together of several vital agencies working in forest and wildlife conservation, climate change adaptation planning for ecosystems and communities, social upliftment and corporate social responsibility in the Kanha Pench landscape of Madhya Pradesh in Central India. The case traces several challenges. First, the landscape is degrading rapidly; it requires urgent intervention to revive it. Second, the human inhabitants are strained with debilitating poverty. Third, the long-term sustainability of the species of tigers living in the protected tiger reserves of Kanha and Pench needs attention as human-animal conflicts rise.

The case would help undergraduate and postgraduate students studying sustainability and corporate social responsibility.

Inverse distance weighted (IDW) functions are utilized to make models of heterogenous materials such as functionally graded materials (FGM) in computer aided design (CAD). However, the use of IDW function based FGM for stress concentration reduction is scarcely available in the literature. The present work aims to analyze and reduce the stress concentration around a circular hole in IDW function-based finite FGM panel under biaxial loading.

Extended finite element method (XFEM) model was prepared using MATLAB to investigate the effect of geometrical and material parameters on the stress concentration factor (SCF). The obtained results of IDW FGM are compared with homogeneous material as well as two different FGMs based on the power-law function.

It was observed that the IDW function based FGM is simple in material modeling, conformal with all domain boundaries and shows lower stress concentration in comparison with the homogeneous material case. While comparing IDW FGM with power-law based FGMs, it was observed that the IDW FGM has least values of stress concentration for low d/W (diameter of the hole to panel width ratio) and is comparable with power-law based FGMs for high d/W.

It can be stated that IDW FGM is highly suitable for stress concentration reduction in finite panels with d/W = 0.5, which can further be intended for obtaining optimum hole and panel designs.